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We all pretend it’s normal…
We all pretend that life in NY is normal. Just today I had the day off, which isn’t usually for a Thursday, and I decided to go to the gym before noon. I got on a train at 10am and...

What If I Told You That You Can Have a Different Life?
I know I will sound very naïve now, but I had a recent revelation I would like to share with you. I started thinking about the choices we make and why we actually make them. Those who have rea...

Poor Rich Kids
I have mentioned money in NYC on Just Like NY a few times already. There is a lot of money here, and people spend lots of it on a variety of weird and stupid things sometimes....

Do You Want To Be Famous?
Because I’ve been living here for almost five years now, I tend to forget what kind of place NYC is. It’s where fantasy keeps meeting reality. The longer you live here, the more “...

Double Standard – Why Are Women Treated Differently?
I had a situation that I wrote about on Facebook, but I want to write more about it, because there is more to it.  So there was a guy, a customer of mine who I had met maybe three times, who&n...

Why Having a Boyfriend Will Not Make You Happy?
When I was a teenage girl (that is one week ago… just kidding), my biggest dream was to have a boyfriend. Especially since a weekly column called “Love Story” from “Bravo&r...

What Happens Once You Stop Caring If People Like You?
What happens once you stop caring if people like you…? It’s simple – your life starts changing. Yes, it’s that huge. One day I realized that it happened to me – that ...

Men and Sex
What is it that men want when it comes to sex…? The thing is: they want to have everything. Including a virgin. That’s the funniest part. I didn’t have a lot of sex in my life (c...

The Most Annoying American Family
I must say, I’m so fed up with these fake images and fake lives that are all over social media now. And there is one family that makes me especially angry. You’ve p...

Step 53 - Do You Have A Choice?
I believe I have already written about what I am about to say in this post, but I’ll be coming back to the subject, because it’s really important. I notice more and more often that we ge...

Step 52 - Don’t Assume (Or In Another Words, Don’t Judge)
We’re all guilty of it. We judge. And even if you say or think that you don’t, I have bad news for you – yes, you do. We all classify people based on our knowledge of the...

Stereotypes. Have Enough Class To Not Say Anything
I wrote about stereotypes already, but the longer I live here, the more I see that not much is changing in this matter. Living in NY will help you learn more about other cultures, but it doesn&rsq...

Yelp & Health

added: 2017-09-08 , category: Living in NY

If you are running a restaurant business in NYC, you always fear of two things: Health Department and Yelp reviews.

Health Department comes to a restaurant once a year and checks everything – if there are no hygiene violations (proper fridge temperatures, no standing water, no rats, no cockroaches, the right expiration dates on products… and many, many other aspects). To start the inspection, you have to show your Health Department ID first – which proves that you finished the health department course; at least one person during the shift has to have it. If you get through inspection without any violations (that alone is a reason for big celebration!), the next inspection will take place exactly a year ahead. A month before the inspection everyone is stressed out and is double-checking everything. When you pass, your problems are gone… at least technically speaking. Because the truth is that you’re always afraid of Health Department – all it takes is one pissed off customer who reports you to them (saying that you have a rat on the premises, or a broken toilet) and they come back again to check it out.

How do you know that a restaurant just went through an inspection…? When you take a closer look at the restaurant’s door or windows, you would see a paper sheet with a big letter on it. If it is “A” - walk in, if it’s “B” or “C” – think twice before walking in. “A” means that the restaurant had no violations, “B” means that a restaurant had some violations and they didn’t take care of them in the next 3 months when the Health Department came back to check up again, so the grade went down for a full year. “C” means that Health Department came back to check if the restaurant fixed the violations and the restaurant not only didn’t fix it, but had new ones (the check is more scrupulous this time).  Personally, I would walk into a “B” grade coffee shop, but I wouldn’t walk into a “B” restaurant.

 

Yelp reviews are another matter. Customers in NY can express whatever they want to – and it doesn’t matter if it makes sense or not. And they usually use Yelp, because – of course – they need a big platform. I don’t read Yelp reviews, especially when they’re long. If I see a message few paragraphs long, I know that the restaurant wasn’t quite the problem. If you have time to sit down and write something like that, just because you waited 15 minutes extra or your burger wasn’t cooked properly – I think that that this particular restaurant is the least of your problems.  I would have to be treated really, really badly to go on Yelp and complain. If I didn’t like service or food, I would simply not come back there anymore, I wouldn’t go online to rant about it. This is how you want to spend your energy? If something really bad happens to me at the restaurant, I would rather go on their social media than on Yelp. But the truth is that Yelp reviews can ruin the business, too. And New Yorkers know about it – and can be assholes, blackmailing the staff or the manager of the restaurant saying – “If I don’t get it, I will Yelp about it”. Yes, we can be bitches sometimes, because – as I said a few times already – we’re impatient and we think that we deserve it. And that’s why running a restaurant is a stressful job.



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